Services

Support & growth

We provide full technical support for your end users, taking care of daily inquiries and user errors so you can focus on leading your community.

Services

Support & growth

We provide full technical support for your end users, taking care of daily inquiries and user errors so you can focus on leading your community.

Why it matters

Built for the person training,
not the person coaching.

Long term tech partnership

Launching your website or app is only the first chapter. We stay right beside your team to monitor performance, maintain code health, and keep everyday operations running without a hitch.

Data informed refinement

Growth happens through thoughtful iteration. We review real user feedback and behaviour metrics alongside you, turning actual community habits into feature updates that boost retention.

Scalable digital infrastructure

As your member numbers rise, your systems must keep pace. We manage backend performance and database structures so your platform stays fast and reliable under heavier daily traffic.

What's included

How we support your brand.

Every project covers the full path from strategy to a live listing on both stores.

Built around user insight, structured for long term retention

Technical support for end users

Dedicated account manager for your project

Proactive maintenance and security updates

Support desk for end users, covered by us
Feedback and suggestion capture for user-driven updates
Fast issue resolution

How it works

From your first idea to launch and beyond.

01

Discover
Discover

We map your audience, your method and how you make money today, then agree what the first version has to do.

02

Design
Design

Wireframes first, then interface design - reviewed with you before a line of code is written.

03

Build
Build

Development in phases, with a working build in your hands throughout rather than one reveal at the end.

04

Launch
Launch

Store submission, launch support and a plan for the first ninety days after go-live.

05

Support
Support

We manage all incoming end user technical tickets, maintain app uptime, and analyse platform data to inform your next product phase.

Customer story

Alice Liveing turned follower engagement into recurring revenue.

The Give Me Strength app gave her community a dedicated home - and turned an audience that already trusted her into predictable, recurring income.

50K

Subscribers

99%

90-Day retention

5

App Store rating

Customer story

Alice Liveing turned follower engagement into recurring revenue.

The Give Me Strength app gave her community a dedicated home - and turned an audience that already trusted her into predictable, recurring income.

50K

Subscribers

99%

90-Day retention

5

App Store rating

Customer story

Alice Liveing turned follower engagement into recurring revenue.

The Give Me Strength app gave her community a dedicated home - and turned an audience that already trusted her into predictable, recurring income.

50K

Subscribers

99%

90-Day retention

5

App Store rating

Packages

Three ways to start.

A quick branded launch, a full digital presence, or a build from the ground up.

Essential

Ideal for creators looking to launch quickly with a proven app framework.

Essential includes:

Fast launch set up

Branded app

Core features

App Store images & icon

End user support

Single page website

Content upload

Published on Pangolin App Store Account

Dedicated account manager

Hybrid

Our most popular package: a flexible baseline with custom design bolt-ons to match your evolving brand.

Everything in Essential, plus:

Social media asset pack

Flexible design

Custom features on top of framework

Published on your own App Store Account

Expand

For the most ambitious experts. A fully bespoke, end to end partnership, creating a completely original digital product.

Everything in Hybrid, plus:

Fully custom design

UX research and discovery

Advanced features

Bespoke development

Dedicated VIP support

Strategy and consulting

Premium launch and social media pack

Packages

Three ways to start.

A quick branded launch, a full digital presence, or a build from the ground up.

Essential

Ideal for creators looking to launch quickly with a proven app framework.

Essential includes:

Fast launch set up

Branded app

Core features

App Store images & icon

End user support

Single page website

Content upload

Published on Pangolin App Store Account

Dedicated account manager

Hybrid

Our most popular package: a flexible baseline with custom design bolt-ons to match your evolving brand.

Everything in Essential, plus:

Social media asset pack

Flexible design

Custom features on top of framework

Published on your own App Store Account

Expand

For the most ambitious experts. A fully bespoke, end to end partnership, creating a completely original digital product.

Everything in Hybrid, plus:

Fully custom design

UX research and discovery

Advanced features

Bespoke development

Dedicated VIP support

Strategy and consulting

Premium launch and social media pack

Packages

Three ways to start.

A quick branded launch, a full digital presence, or a build from the ground up.

Essential

Ideal for creators looking to launch quickly with a proven app framework.

Essential includes:

Fast launch set up

Branded app

Core features

App Store images & icon

End user support

Single page website

Content upload

Published on Pangolin App Store Account

Dedicated account manager

Hybrid

Our most popular package: a flexible baseline with custom design bolt-ons to match your evolving brand.

Everything in Essential, plus:

Social media asset pack

Flexible design

Custom features on top of framework

Published on your own App Store Account

Expand

For the most ambitious experts. A fully bespoke, end to end partnership, creating a completely original digital product.

Everything in Hybrid, plus:

Fully custom design

UX research and discovery

Advanced features

Bespoke development

Dedicated VIP support

Strategy and consulting

Premium launch and social media pack

In more detail

What goes into supporting a digital ecosystem?


Start with the member, not the feature list

Most fitness apps fail on retention rather than functionality. The question that matters is whether someone opens it in week six, not whether it shipped with every feature a competitor has. We start by mapping the moments your members actually use the product — before a session, during it, and the day they consider cancelling.

Content architecture decides how far it scales

How programmes, videos and progression are structured determines how much work you do every week once it's live. Getting this right at design stage is the difference between a product that runs itself and one that needs you in it daily.

Store approval is part of the build

Both stores have requirements around subscriptions, health data and content that shape the product rather than sitting at the end of it. We build to those from the start, then handle submission and review on your behalf.

Other services

Frequently combined with

Websites

The site your audience lands on before they download

Campaign landing

Focused pages built for a single audience, a single offer and a single action

Branding & design

Identity built for a product

App development

Design and build of your own branded fitness app for iOS and Android – from the first discovery session through to store approval.

Other services

Frequently combined with

Websites

The site your audience lands on before they download

Campaign landing

Focused pages built for a single audience, a single offer and a single action

Branding & design

Identity built for a product

App development

Design and build of your own branded fitness app for iOS and Android – from the first discovery session through to store approval.

Other services

Frequently combined with

Websites

The site your audience lands on before they download

Campaign landing

Focused pages built for a single audience, a single offer and a single action

Branding & design

Identity built for a product

App development

Design and build of your own branded fitness app for iOS and Android – from the first discovery session through to store approval.

FAQ

Common questions.

Can’t see your question? Ask us directly and we’ll come back to you.

How much does a custom fitness or creator app cost?

Should I build custom or use a white-label platform like Everfit or Lenus?

How long does it take to design, build and launch an app?

What keeps subscribers from cancelling?

Do I need a developer on my team to run an app?

What features does my fitness app need at launch?

Create. Connect. Convert.

You’ve done the hard part. Let’s build the product that makes it count.

Create. Connect. Convert.

You’ve done the hard part. Let’s build the product that makes it count.